Help
Support
Reach a person, or find the answer here first.
In the app
Settings → Customer Support, and Settings → Refund Request for a disputed match.
Delete your data
Profile → Delete Profile in the app. For data beyond the legal retention floor, see your rights in the Privacy Policy.
Frequently asked
My withdrawal has not arrived.
Payouts are reviewed manually and are not instant. First payouts, and payouts requested soon after a deposit, may take additional review. If it has been longer than you would expect, email us with your account handle.
Identity verification failed.
You have a limited number of attempts, and repeated failures can temporarily lock verification. Contact support from Settings and we will help rather than leaving you locked out.
Why can't I enter a cash match?
Either you are not 18+, or you are in one of the 14 states where paid play is not offered, or the location check could not confirm an eligible state. Check the list. Practice mode stays available regardless.
Can I change my display name?
Yes, from your profile. Display names must not be unlawful or infringing, and we can remove one that breaches the Terms.
I want to stop playing for money.
Email us with the subject Self-Exclusion Request and we will close off paid features for your account. You can still cash out eligible winnings. More on responsible gaming.
How do I delete my account?
Profile → Delete Profile in the app. Note that deleting forfeits all balances immediately and treats an active head-to-head match as a forfeit. Some records are retained where law requires.
Specific requests